Theoretical aspects of public administration electronic services
DOI:
https://doi.org/10.46282/blr.2017.1.2.76Keywords:
public service, electronic service, eGovernment, public administration electronic serviceAbstract
The author deals with the issue of public administration electronic services from the theoretical perspective. In particular, author is analysing all elements of the term in question. Furthermore, the author focuses on different types of categorization of public administration electronic services. Moreover, author is dealing with the definition of the term in question from the perspective of Slovak legal order.
References
ANDRAŠKO, J. Elektronický občiansky preukaz a iné spôsoby autentifikácie pri prístupe k elektronickým službám verejnej správy, In QUAERE 2017, Hradec Králové: Magnanimitas, 2017, p. 235–244.
ANDRAŠKO, J. – ŠURKALA, J. The concept of local self-government in the Slovak Republic. In Administrative law and process, 2015, Vol. 12, Issue 2, p. 321–332. Available at: http://applaw.knu.ua/2015-2.pdf.
BOYER, K. et al. Eservices: operating strategy—a case study and a method for analyzing operational benefits. In Journal of Operations Management, 2002, Vol., no. 2. p. 175–185. DOI: https://doi.org/10.1016/S0272-6963(01)00093-6
HEEKS, Richard: Implementing and Managing eGovernment: an International Text. London: Sage, 2006, 293 p.
HOFACKER, Ch. F. et al. E-Services: A Synthesis and Research Agenda. In Journal of Value Chain Management, 2007, Vol. 1, no. 1, p. 13–44. DOI: https://doi.org/10.1007/978-3-8350-9614-1_3
CHAIKHI, L- et al. E-Government Maturity Models: A Comparative Studies. In International Journal of Software Engineering & Applications, 2014, Vol. 15, no. 3, p. 71–91.
JAVALGI, R. G. et al. The Export of E-Services in the Age of Technology Transformation: Challenges and Implications for International Service Providers. In Journal of Services Marketing, 2004, Vol. 18, no. 7, p. 560–573. https://doi.org/10.1108/08876040410561884 DOI: https://doi.org/10.1108/08876040410561884
LAYNE, K. – LEE, J. Developing fully functional E-government: A four stage model. In Government Information Quarterly, 2001, Vol. 18 no. 2, p. 122–136. https://doi.org/10.1016/S0740-624X(01)00066-1 DOI: https://doi.org/10.1016/S0740-624X(01)00066-1
LINDGREN, I. – JANSSON, G. Electronic services in the public sector: A conceptual framework. In Government Information Quarterly, 2013, Vol. 30, no. 2, p. 163–172. https://doi.org/10.1016/j.giq.2012.10.005 DOI: https://doi.org/10.1016/j.giq.2012.10.005
OCHRANA, F. Veřejné služby – problém vymezení pojmu a standardizace. In Standardizace veřejných služeb jako předpoklad efektivnosti rozvoje regionů. Brno: Masarykova univerzita, ESF, 2003, p. 16–21.
PARASURAMAN, A. et al. A Conceptual Model of Service Quality and Its Implications for Future Research. In Journal of Marketing, 1985, Vol. 49, no. 4, p. 41–50. DOI: https://doi.org/10.1177/002224298504900403
PEKOVÁ, J. et al. Veřejný sektor – řízení a financování. Praha: Wolters Kluwer ČR, 2012, 488 p.
ČEBIŠOVÁ, T. Veřejná služba na prahu 21. století. In Acta Universitas Carolinae, 2001, Vol. no. 1–2, p. 9–39.
POMAHAČ, R. – VIDLÁKOVÁ, O. Veřejná správa. Praha: C. H. Beck, 2002, 290 p.
Downloads
Published
License
The Author(s) transfers copyright to the Article to the Publisher of the Journal by the Licence Agreement.
The Author(s) retains rights specified in the Licence Agreement.
The readers may read, download, copy, distribute, print, search, or link to the full texts of all of the Article of the Journal and use them for any other lawful purpose under specified Creative Commons Licence (CC BY-NC-ND 4.0).
How to Cite
